SHIPPING & RETURNS

Orders are processed as quickly as possible, typically within 1-3 business days of placing your order. We use Australia Post or another appropriate courier for deliveries throughout Australia. Courier and post delivery times vary and we cannot guarantee delivery by a certain date so we recommend you allow plenty of time for your order to reach you, particularly if you live in WA or regional areas.

The size of the products you order will vary the methods of shipping and delivery. Once your package has left the warehouse you will receive an email notifying you of your tracking number, which you can use to track your order’s movements online. An appropriate carrier will be chosen for your particular package and standard procedure requires a signature upon delivery.

If you would like the courier to leave your package without signing, please ensure you leave this instruction when you place your order. If you choose to have an order left without a signature, Nomatic Australia (distributed by AMK Enterprises) is not liable for any missing or damaged items.

Delivery for all orders occur during regular business hours. If you will not be at home to accept your delivery and have not given authority to leave, then a card may be left and your parcel will be stored your nearest Post Office or courier affiliated office and made available for collection on producing your identification.

Any Free Delivery promotions are for orders delivered within Australia.

RETURNS & BACKORDERS

If you purchase a product that is out of stock we will notify you. This usually involves an email providing the product/s expected time of arrival (ETA) as well as an option for you to withdraw your backorder. You may request a refund if you do not wish to wait the expected lead time.
If the product is not what you expected – the wrong colour, size – it can be returned for an exchange or credit. You will need to contact us hello@amke.com.au to discuss your return.

We always inspect our goods to ensure our highest quality standards are met. Any marks or variations naturally occurring in these materials are intended and not a defect.

AMK Enterprises will not bear the cost for the return of any products other than those associated with the repair or replacement product for a legitimate warranty claim or incorrect supply of products on our part. The customer is responsible for all costs for returning unwanted items and the freight charges of exchanged products.
Please note that all conditions below must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements.

1. The item must be unused and in brand new condition including the packaging being intact and the original labels attached.
2. A copy of a valid receipt is included with the return.
3. The item is returned within 14 days of the receipt date.
We have a no return on sale items policy.  

MANUFACTURER’S LIFETIME WARRANTY

Warranty Claims in Australia & NZ are processed by AMK Enterprises Pty Ltd.

We stand by the quality of our products with a Manufacturer’s Lifetime Warranty against defects in materials and, workmanship in our Backpacks, Bags, Luggage and Accessories (*excluding apparel, wallets and refurbished or final sale products, please see below for more information.) Our Manufacturer’s Lifetime Warranty is extended to the original owner of the item and covers any manufacturer issues that hinder the functionality of the product for the lifetime of your gear. Cosmetic damage & normal wear and tear are not covered. We will always do our best to repair your well-loved gear, and help keep products out of the landfill. If we cannot repair it, or do not have the repair parts to send you to fix the gear, you may be eligible for a replacement bag of the same item.

NOMATIC’s Manufacturer’s Lifetime Warranty covers, manufacturing defects that affect the main functionality of the product, including the following:

·         Broken Zippers

·         Torn Zipper Track

·         Broken Buttons

·         Seal & Seam Defects

NOMATIC’s Manufacturer’s Lifetime Warranty does not cover, and is not limited to, the following:

·         Cosmetic Blemishes, Scratches, Stains

·         Accidental Damage

·         Damage Caused by Misuse of Product

·         Airline Mishandling Damage

·         Final sale items, clearance items, refurbished items, and any product purchased second hand

·         Lost or misplaced items

The Lifetime Warranty is eligible to the original recipient of the NOMATIC Product. 

Proof of purchase or confirmed product registration is required when filing a warranty claim.

When you submit a warranty claim with NOMATIC you will be asked to provide proof of purchase (typically in the form of a receipt) from an authorized NOMATIC retailer. If you are unable to produce this information, your warranty claim will not be initiated or processed. The NOMATIC warranty processors are unable to overturn this policy so please don’t ask them to break the rules.

Please note that for all warranty claims submitted; NOMATIC will provide a prepaid shipping label for the defective bag to be sent to our warehouse before resolving the claim. NOMATIC will cover any repair/replacement material costs.

APPAREL AND WALLET LIMITED 1-YEAR WARRANTY

Standard warranty does not apply to apparel or wallets. We guarantee apparel and wallets against manufacturing defects for 1 Year. NOMATIC Apparel Products and wallets are warranted against defects in materials and workmanship for a period of one (1) year from the original purchase date. Any Product claimed to be defective must be made available to NOMATIC for inspection. NOMATIC at its sole option shall repair or replace the defective Product or any defective component thereof. Abuse, modification or, improper maintenance or operation of a Product and normal wear and tear are specifically excluded from this Limited Warranty. THE PROVISIONS OF THIS LIMITED WARRANTY ARE EXCLUSIVE AND ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED AND WHETHER WRITTEN OR ORAL (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE).

CERTIFIED REFURBISHED PRODUCTS LIMITED 1-YEAR WARRANTY

Standard warranty does not apply to Certified Refurbished products. We guarantee Certified Refurbished products against manufacturing defects for 1 Year. NOMATIC Certified Refurbished products are warranted against defects in materials and workmanship for a period of one (1) year from the original purchase date. Any Product claimed to be defective must be made available to NOMATIC for inspection. NOMATIC at its sole option shall repair or replace the defective product or any defective component thereof. Abuse, modification or improper maintenance or operation of a Product and normal wear and tear are specifically excluded from this Limited Warranty. THE PROVISIONS OF THIS LIMITED WARRANTY ARE EXCLUSIVE AND ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED AND WHETHER WRITTEN OR ORAL (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE).

HOW TO SUBMIT A WARRANTY CLAIM:

To submit a warranty request, click the button below and fill out the prompted form. Our warranty team will review your request, issue a warranty authorization number, and inform you of any and all ‘next steps’ through the email provided on the form. Do not send any products anywhere unless authorised.

SUBMIT CLAIM

Items purchased from unauthorized resellers are not covered.
Proof of purchase required.

WHAT TO EXPECT WHEN YOU FILE A WARRANTY CLAIM:

Once you’ve filed your claim through our Warranty Request Form, a specialized NOMATIC warranty manager will examine your claim photos and determine if the product can be repaired, or if a replacement is necessary. This process typically takes about 1-3 weeks. You can expect one of the following decisions to be made:

1.      Repair of issue

2.      DIY Repair kit issued

3.      Replacement Item

The shipping address you provide in your claim, will be used to issue replacement parts or a replacement. Please use a permanent shipping address, as we are unable to make any changes once a claim is submitted and reviewed. Once your claim has been processed, and a decision for repair or replacement has been made, the defective bag may need to be shipped back to us. We will provide you with a shipping address if this is the case. Once we have received the product we will begin repairs, or issue a replacement. In the event that a product has been discontinued, we will issue NOMATIC store credit for the amount originally paid, as noted on proof of purchase. The entire process can take anywhere from 2-4 weeks.

Note for International Warranty Claims:
If we do not deliver to your country please set up a 3rd party shipping provider that will be able to deliver the item or please have an address in a different country that it could be delivered to and provide that address in your warranty claim. International warranty recipients will be responsible for VAT/Duties & Fees.

*We make repair or replacement decisions based on manufacturer defect guidelines and reserve the right to decline claims that fall outside of manufacturer defect guidelines. Rest assured, we want you to continue to love your gear and will do what we can to make that happen.

LIABILITY:

NOMATIC or AMK Enterprises are not liable for damage to computers, cameras, equipment, clothing or anything in your surrounding environment as a result of using our products. NOMATIC or AMK Enterprises are also not liable for bodily injury to yourself or others as a result of using our products.