Refund policy
SHIPPING & RETURNS
Orders are processed as quickly as possible, typically within 1-3 business days of placing your order. We use Australia Post or another appropriate courier for deliveries throughout Australia. Courier and post delivery times vary and we cannot guarantee delivery by a certain date so we recommend you allow plenty of time for your order to reach you, particularly if you live in WA or regional areas.
The size of the products you order will vary the methods of shipping and delivery. Once your package has left the warehouse you will receive an email notifying you of your tracking number, which you can use to track your order’s movements online. An appropriate carrier will be chosen for your particular package and standard procedure requires a signature upon delivery.
If you would like the courier to leave your package without signing, please ensure you leave this instruction when you place your order. If you choose to have an order left without a signature, Nomatic Australia (distributed by AMK Enterprises) is not liable for any missing or damaged items.
Delivery for all orders occur during regular business hours. If you will not be at home to accept your delivery and have not given authority to leave, then a card may be left and your parcel will be stored your nearest Post Office or courier affiliated office and made available for collection on producing your identification.
Any Free Delivery promotions are for orders delivered within Australia.
RETURNS & BACKORDERS
If you purchase a product that is out of stock we will notify you. This usually involves an email providing the product/s expected time of arrival (ETA) as well as an option for you to withdraw your backorder. You may request a refund if you do not wish to wait the expected lead time.
If the product is not what you expected – the wrong colour, size – it can be returned for an exchange or credit. You will need to contact us hello@amke.com.au to discuss your return.
AMK Enterprises will not bear the cost for the return of any products other than those associated with the repair or replacement product for a legitimate warranty claim or incorrect supply of products on our part. The customer is responsible for all costs for returning unwanted items and the freight charges of exchanged products.
Please note that all conditions below must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements.
1. The item must be unused and in brand new condition including the packaging being intact and the original labels attached.
2. A copy of a valid receipt is included with the return.
3. The item is returned within 14 days of the receipt date.
We have a no return on sale items policy. Â
WARRANTY
We stand by the quality of our products with a Manufacturer's Lifetime Warranty against defects in materials and, workmanship in our Backpacks, Bags, Luggage and Accessories (*excluding apparel, wallets and refurbished or final sale products, please see below for more information.) Our Manufacturer’s Lifetime Warranty is extended to the original owner of the item and covers any manufacturer issues that hinder the functionality of the product for the lifetime of your gear. Cosmetic damage & normal wear and tear are not covered. We will always do our best to repair your well-loved gear, and help keep products out of the landfill. If we cannot repair it, or do not have the repair parts to send you to fix the gear, you may be eligible for a replacement bag of the same item.
NOMATIC’s Manufacturer’s Lifetime Warranty covers, manufacturing defects that affect the main functionality of the product, including the following:
- Broken Zippers
- Torn Zipper Track
- Broken Buttons
- Seal & Seam Defects
NOMATIC’s Manufacturer’s Lifetime Warranty does not cover, and is not limited to, the following:
- Cosmetic Blemishes, Scratches, Stains
- Accidental Damage
- Damage Caused by Misuse of Product
- Airline Mishandling Damage
- Final sale items, clearance items, refurbished items, and any product purchased second hand
- Lost or misplaced items
The Lifetime Warranty is eligible to the original recipient of the NOMATIC Product.
Proof of purchase or confirmed product registration is required when filing a warranty claim.
When you submit a warranty claim with NOMATIC you will be asked to provide proof of purchase (typically in the form of a receipt) from an authorized NOMATIC retailer. If you are unable to produce this information, your warranty claim will not be initiated or processed. The NOMATIC warranty processors are unable to overturn this policy so please don’t ask them to break the rules.
Apparel and Wallet Limited 1-Year Warranty
Standard warranty does not apply to apparel or wallets. We guarantee apparel and wallets against manufacturing defects for 1 Year. NOMATIC Apparel Products and wallets are warranted against defects in materials and workmanship for a period of one (1) year from the original purchase date. Any Product claimed to be defective must be made available to NOMATIC for inspection. NOMATIC at its sole option shall repair or replace the defective Product or any defective component thereof. Abuse, modification or, improper maintenance or operation of a Product and normal wear and tear are specifically excluded from this Limited Warranty. THE PROVISIONS OF THIS LIMITED WARRANTY ARE EXCLUSIVE AND ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED AND WHETHER WRITTEN OR ORAL (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE).
How to submit a warranty claim:
To submit a warranty request, click the button below and fill out the prompted form. Our warranty team will review your request, and inform you of any and all ‘next steps’ through the email provided on the form.
Once you’ve filed your claim through our Warranty Request Form, a specialized NOMATIC warranty manager will examine your claim photos and determine if the product can be repaired, or if a replacement is necessary. This process typically takes about 1-3 weeks. You can expect one of the following decisions to be made:
- Repair of issue
- DIY Repair kit issued
- Replacement Item
*We make repair or replacement decisions based on manufacturer defect guidelines and reserve the right to decline claims that fall outside of manufacturer defect guidelines. Rest assured, we want you to continue to love your gear and will do what we can to make that happen.
Liability:
NOMATIC is not liable for damage to computers, cameras, equipment, clothing or anything in your surrounding environment as a result of using our products. NOMATIC is also not liable for bodily injury to yourself or others as a result of using our products.
Products that arrive damaged.
In the event that your item arrives damaged or faulty it is your responsibility to contact AMK Enterprises within 1 business day of receiving the item. Please do not attempt to return the items before speaking to one of our Customer Service Desk first as this will cause delays in resolving your problem.
Please contact our Customer Service Desk by email support@amke.com.au to discuss your issue. It will be helpful if you provide images of the damage for further assessment as well as a copy of your receipt in your email. You can also contact us by phone (07) 3245 6190.
To initiate a Warranty Claim, contact our Technical Assistance team by submitting the form below. Once we have received your details we may request images of the faulty item or component as well as a copy of the receipt to aid in our assessments. Please do not attempt to return an item before speaking to one of our specialists as you may be responsible for any associated expenses.
If we find your product eligible for a warranty claim, you will receive a repair or replacement for the item. You will not be eligible for a refund or replacement if you have purchased the product elsewhere, or if the product has: succumbed to expected wear and tear; been misused; failed to be used and cared for in accordance with the manufacturer’s instructions, or used in any abnormal way.
REFUND POLICY
Purchases made are non-returnable unless the product is faulty or damaged upon arrival. If the product arrives in such a condition, please contact hello@amke.com.au to begin the process. Please include all relevant information and images.